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Refund & Cancellation Policy

Last updated: October 6, 2026

We want you to be fully satisfied with your consultation. This policy explains how cancellations and refunds work for all HamzaPrint consulting packages ($15, $29, $49 and $79).

1. Cancellation before the session

• More than 24 hours before your session: full refund (100%).
• Less than 24 hours before your session: you may reschedule once; refunds are not available.
• Session not yet scheduled: full refund if requested within 14 days of purchase.

2. After the session

Because consultations are personalised digital services, they are non-refundable once the session has been delivered. If you are unhappy with your session, contact us within 7 days and we will do our best to make it right, for example with a free follow-up call.

3. EU right of withdrawal

If you are a consumer in the EU, you have a 14-day right of withdrawal from the date of purchase. By requesting that your session take place within this 14-day period, you acknowledge that you lose your right of withdrawal once the service has been fully performed.

4. Missed sessions

If you do not attend a scheduled session without notice, the session is considered delivered and is not refundable. If we must cancel a session, you will receive a full refund or a free reschedule – your choice.

5. Premium package

If you cancel the Premium package after the first call has taken place, you will receive a partial refund of $30 for the unused second session.

6. How to request a refund

Email hello@hamzaprint.online with your name and payment receipt. Approved refunds are issued to the original payment method via Stripe within 5–10 business days, depending on your bank.